Refund policy
Last updated: 27 October 2026
Where things stand
Toola does not take any payments yet. Every tool is free, and the paid plans (Pro and Business) open once our company is connected to a payment provider. This policy applies to every payment from the day billing opens. If it changes later, each payment is covered by the version that was in force when you paid.
14-day money-back guarantee
If Pro or Business is not right for you, email us within 14 days of your first payment and we will refund it in full. You don’t need to give a reason.
Cancelling
You can cancel at any time. Your plan stays active until the end of the period you have already paid for, and you won’t be charged again. Cancelling doesn’t delete your account: you simply go back to the free plan.
Renewals
Plans renew automatically at the end of each month or year, and we email you before a yearly plan renews. If you forgot to cancel a yearly plan, ask within 14 days of the renewal date and we will refund that renewal in full. A monthly renewal is not refunded once the new month has started, but you keep the plan until that month ends.
Charges made by mistake
If you were charged twice, charged after cancelling, or charged for something you didn’t order, we refund the mistaken payment in full, however long ago it happened.
Companies paying by invoice
For Business and Enterprise customers who pay by invoice, refunds follow the same rules unless your contract or invoice says otherwise, and are made against the original invoice.
How to ask for a refund
Email tulashvililevan5@gmail.com from the address on your account, or tell us the email you paid with. We reply within two business days. Refunds go back to the card or account you paid with and usually arrive within 5 to 10 business days, depending on your bank.
Your legal rights
This policy doesn’t take away any rights you have under Georgian consumer protection law or the consumer law of the country where you live.